Privacy Policy

GDPR Privacy
Policy

How And Why We Use Your Data

You've no doubt heard about GDPR by now! Data Protection is very important to us, that's why I'm writing a real-life data policy myself.

Some of the bits below are from a professional template, but this bit is from me, Craig Walker - Managing Director of K&B Audio (Tech 4 Homes Ltd)

So.... what data do we collect and why do we need it? I hear you ask..

 

What Data We Collect

 

If you place an order with us we'll ask for the following information:

  • Your Name
  • Your Billing Address
  • Your Delivery Address (if Different)
  • Your Phone Number
  • Your Email Address

 

If you call us and request a quote or anything that requires us to do something for you, we'll need:

  • Your Name
  • Your Phone Number
  • Your Email Address

 

If you sign up to our mailing list we'll ask for:

  • Your Name
  • Your Email Address

 

What Do We Use The Data For & Where Do We Keep It

 

If You Place An Order

 

If you place an order with us then your details will be stored on our secure website system and within our accounting software (for the invoice).

We use your address to get your goods to you.

Your e-mail address is used to send order update notifications throughout the process. You'll also get a review request via Reviews.co.uk - this is a closed system that only we have access to and is used solely for review requests, these request emails have an opt out.

If you checked the "Subscribe To Newsletter" box then we'll add you to our mailing list where you'll receive regular, relevant, emails - no more than once a week.

We do not automatically add any email address to the system and the subscribe box is un-ticked as default.

 

If You Call Us

 

If you call us and want us to do something for you then we'll need to know who you are and how to contact you.

Your details will be added to our internal messaging system which we use to keep track of all requests.

We will then call you back or email you with whatever action you've asked for.

We do not add these details to our website, or accounts software unless you ask for a quote/invoice.

We do not add your email address to our mailing list.

Once your enquiry is dealt with we archive the card, these archives are still accessible in our system if required but are not used or transferred to any other systems.

 

If You Sign Up To Our Mailing List

 

If you choose to sign up to our mailing list then your email and name will be added to MailChimp.

We then send regular and relevant emails, no more than one a week.

We will never, ever sell your data or use it for anything else. We don't even share the data with our own brands. We have multiple websites and each has a separate mailing list.

 

We've been as transparent as possible, and to be honest we've not had to change much for GDPR as we've always closely looked after our customers data.

If you have any questions please feel free to get in touch on 02392 190955


The Policy

 

General Statement of Principles 

 

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources;

 

Use of Cookies

 

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the users computer’s hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
 

 

Newsletter

 

If you have signed up to our newsletter we do not share your information with ANY third parties. The newsletters are purely for our own use to keep you up to date with the latest products and offers from K&B Audio (Tech 4 Homes Ltd).

You have the option of opting out from continuing to receive these communications from us. Just click unsubscribe on the bottom of any of our marketing e-mails.

 

Personal Information Collected - Order Forms

 

With the exception of credit card info, we store the information from your order form to allow us to process your order, track consulting issues or refer to a previous order to help provide some customer service.

You may elect to have your information completely removed from this system by e-mailing us at sales@tech4homes.co.uk with your request.We do not store credit card details nor do we share customer details with any third parties.

 

Information Correction or Removal 

 

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at sales@tech4homes.co.uk with the details of your request.

If you wish to contact us further, please find complete contact information on our contact page.

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